FAQ

Q. What is Rapidwash?

A. Rapidwash is an E-technology powered Laundry and Drycleaning company, providing eco-friendly and Cost-effective services at your door step now

Q. How do I place an order?

A. For Order booking, Customers can either call us on 7669911180, or visit our website, or download APP, or WhatsApp us on 7669911182

Q. What all Services are available?

A. Wash & Fold, Wash & Iron, Steam Iron and Drycleaning

Q. What is the Delivery TAT?

A. Our Delivery TAT is 24-48 Hours for all services

Q. What are the service timing for Rapidwash.

A. Our pickup and delivery services will be available from 7AM to 11PM and Customer support will only be available between 10AM to 7PM

Q. What kind of chemicals do you use?

A. Rapidwash is committed to Nature and Quality. So, we use only eco-friendly Germany based imported chemicals.

Q. Can we schedule Pickup and Delivery as per our convenience?

A. Yes, At Rapidwash Customer convenience comes first. You can choose time slot basis your convenience and our washcare expert will reach you accordingly.

Q. How do I know what kind of service/treatment is required for my garment(s)?

A. You just need to place order, our washcare experts will guide you on the kind of service/process required.

Q. Can we Reschedule our order delivery and pickup?

A. Yes. You can reschedule delivery and pickup any time. We request you to kindly do the rescheduling before or as soon as you get delivery notification.

Q. Can we cancel order placed?

A. Yes. but before the order is picked. Cancellation request after pickup will not be accepted.

Q. How and when should I pay for my order?

A. Our system accepts online payment, you can use credit/debit card, wallet or net banking. We also have Rapidwash wallet which customer can rechange and use as per services availed

Q. What if my garments got damaged or misplaced?

A.  Rapidwash works with highly integrated technology and worldwide tested chemicals to avoid any mishappening to garments. Still we all are human and exceptions do happen, in this case Rapidwash will pay 5 times the Bill amount of the Customer.

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